Login Security & Two-Factor Authentication

Sure Send includes two-factor authentication (2FA) to help protect your account and data.

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security. When enabled, you'll need both your password and a verification code from your authenticator app to log in.

Managing Your 2FA

To view or manage your 2FA settings:

1. Click Settings
2. Under User Settings, click Security
3. You'll see your 2FA status and options to enable, disable, or manage backup codes

Team-Wide 2FA Enforcement

Team Owners can require 2FA for all team members. When team-wide 2FA is enforced:

• All team members must have 2FA enabled
• Individual users cannot disable their own 2FA while enforcement is active

Recommendation: Sure Send strongly encourages all users to keep 2FA enabled. For teams handling sensitive client data, we recommend Team Owners enforce 2FA for all members.

Each User Needs Their Own Login

Sure Send does not encourage sharing logins.

Every person who accesses your Sure Send account — including virtual assistants, team members, and contractors — should have their own user seat with their own login credentials.

Security risks of sharing logins:

• Unauthorized access — If one person's device is compromised, your entire account is exposed
• No accountability — You can't tell who made changes, deleted records, or accessed sensitive data
• Broken audit trail — Sure Send's Change Log tracks who did what — shared logins make this useless
• Data loss — Shared access has led to accidental (and intentional) deletion of contacts and records
• 2FA complications — Sharing logins causes authentication failures when 2FA is enabled
• Account lockouts — Multiple people logging in simultaneously can trigger security alerts

Adding Users for VAs and Team Members

If you have a virtual assistant or team member who needs access, invite them as a user:

1. Click Settings
2. Under Team Settings, click My Team
3. Click the Invite button
4. Enter their email address
5. Select a Team Role (Member or Admin)
6. Select a Role Type
7. Click Send Invitation

They'll receive an email invitation to create their own account with their own login and 2FA setup.

Frequently Asked Questions

Can I turn off 2FA for my account?

Yes, unless your Team Owner has enforced 2FA for your team. If team-wide 2FA is enabled, you cannot disable it individually.

Can I require 2FA for my entire team?

Yes. Team Owners can enforce 2FA for all team members through the team security settings.

Can I share my login with my VA?

This is not recommended. Each person should have their own user seat so they have a secure login and activity is properly tracked.

Does adding a user cost extra?

User seat availability depends on your plan. Check your Team Seats count on the My Team page to see how many seats are included and how many are used.