What We Fixed
Text templates containing apostrophes (like “I’m”) and ampersands (like “text & email”) were being corrupted when used in automation Send SMS steps. The corruption was visible in the message preview and also reached the recipient’s phone.
The same issue silently affected other free-text fields in the automation builder:
- Send SMS / Send Sendblue SMS messages
- Email subject lines
- Task titles and descriptions
- Note content
- Custom field values
- Condition values in advanced filters
These fields now preserve apostrophes, ampersands, quotes, and natural-language words that happened to share a name with SQL keywords (e.g. the word “update” in “please update me”).
Automations that were built from a text template before this fix will auto-heal the next time the step is opened in the builder — no re-selection required. Automations where the message was typed directly into the step (without a template) will need to be re-saved with the correct text.
Thank you to Kee Technologies for flagging this.