A review of the Smart List filter system found a group of filters that
silently returned wrong, incomplete, or empty results — no error, just the
wrong contacts. The most visible symptom: “Days Since Last Contact (or
Last Contact Date) more than 45 days” left out contacts whose profiles
clearly showed an old last-contact date.
What’s Fixed
- Days Since Last Contact / Last Contact Date now match what a contact’s
profile shows. Previously the filter only read a stored value that wasn’t
always populated, so contacts that were genuinely overdue could be left out. - Time to First Call / Email / Text / Conversation / Contact now filter
and sort by days (matching the field labels) instead of an internal
unit, and never-contacted people are no longer mistakenly matched by
“Is Less Than.” Time to First Call now correctly uses the first outbound
call. - Days Since Last Activity / Days Since Last Event no longer treat
“never happened” as zero days, so inactive contacts stop showing up under
“less than” filters. - A new Is Empty option on the “Days Since…” filters lets you find
never-contacted / never-active leads on purpose. - Full Name → Is Empty / Is Not Empty now actually finds contacts with
(or without) a name, instead of returning the whole list. - Source → Exclude and Assigned To → Exclude now keep contacts that
have no source / are unassigned, instead of silently dropping them. - Custom number fields → Is Between now works, and filtering custom
number fields no longer errors out when older records hold non-numeric text.
Migration
No action required. Existing Smart Lists will simply return more accurate
results the next time they run.