A Send iMessage/SMS step could send from a pond lead’s line, from the line of the person who built the automation, or from whichever active line the team had first. Replies then went to that person instead of the contact’s assigned user.
The sending line is now chosen like this:
- Assigned User’s Line sends from the contact’s assigned user’s own line, their default line first. If they have no line that can send, it uses the team default line, then the account owner’s line.
- A contact in a pond with no assigned user is treated as unassigned: the text comes from the team default line, then the account owner’s line, never the pond lead’s line.
- Team Default sends from the team default line. If no team default is set, it sends from the account owner’s line.
- If none of those lines can send, the step fails and shows “No Sendblue line available” in the automation log. It no longer sends from another team member’s line or from the automation creator’s line.