Account Setup: Business Hours

This setting is available to Owners and Admins only.

Purpose: Business hours control when your automation delay steps are allowed to wake up and continue. When enabled, any automation step that includes a delay will hold until the next business window opens before proceeding to the next action.

Path: Settings > Business Hours

What you can do here

Enable business hours for your team
Toggle business hours on to activate the schedule. When turned off, automations run at any time regardless of the hour or day.

Set your team's operating hours
Define the start and end times for your team's business day (for example, 9:00 AM to 5:00 PM). Automation delay steps will hold outside this window and resume when the next business window opens.

Configure skip weekends if applicable
If your team does not operate on weekends, enable this option. Automation delay steps scheduled for Saturday or Sunday will hold until the next business day.

Good to know

The team business hours setting acts as a default for all automations, but it is not a hard lock. Individual automations can have their own business hours schedule that overrides the team setting. Individual delay steps within an automation can also override both the automation and team settings. Think of it as a three-level cascade: the step checks its own config first, then the automation, then the team defaults. If you need a specific automation to run outside business hours (for example, a weekend follow-up sequence), you can configure that at the automation level without changing the team setting.

Business hours also affect lead response timeouts in Groups. If a rep has not responded to an assigned lead and it is currently outside business hours, the timeout clock pauses until the next business window opens.

Business hours do not affect inbound call routing or notification delivery.